Explore How-To's and learn best practices from our knowledge base.
What is the Server Hostname and Port?
Setting Up Encoders
Access Email via POP3 or IMAP
Setting Up Mail To Forward To Another Email Account Elsewhere
I have lost my Email Password, how do I reset it?
Lots of Spam is getting into my inbox, what can I do about it?
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How do I Request Access To The Back End Of The Website?
What Version Of PHP & MYSQL Does Our Web Server Use?
What Is The MYSQL Hostname?
Can I have Access To cPanel on the server?
Help With Tuning In To Shout Radio
How to Report a Issue With Our Stream Or Presenter
Website Error Codes
Dead Links and Content Errors
Dealing With Spam From Our Web Domain
Membeship & HR
Joining Shout Radio
How Long Does It Take To Get My Application Processed?
About the Servicedesk
Servicedesk Priorities, Urgencies and SLA
How Support Calls Are Dealt With
IS Servicedesk Opening Hours and Contact Details
Tips For Opening A New Support Call
How To Log A Support Call
Active Service Issues and Alerts
Closed Service Issues and Alerts
#SR-67 - Email Login Issues (Resolved)
#SR-77 Radio.co Encoders Login Issues
#SR-90 Intermittent Website Outages